For XR owners

XR Cryotherapy Chamber Operator Training

This training will explain the six steps to becoming a certified operator of the XR Cryotherapy chamber along with operational steps to effectively run a session.

Step 1

Signing Into the Cryo Innovations Web-Portal

Sign in to the web-portal by going to www.cryoinnovations.com and select the sign-in button on the top right.
The Owner’s username and password is in the Welcome Email sent by Cryo Innovations.
Review the Website Terms of Service and Privacy Policy Agreement and click Accept.

Step 2

Registering new staff

After an owner, manager, or operator signs in, select “Staff Management”, followed by “Register New Staff”.
Enter the new operator's information into the form fields and assign them a password.
To edit information or to delete a staff member, select the “Edit” button.
Click save after entering each staff member.

Step 3

Setting up the Point of Sale

The Point of Sale requires signing up a merchant account through our merchant system, “Mojopay”, or you also have the option of choosing “Stripe”, which we recommend over MojoPay.
Click on Location Profile > Edit Location profile > click on “Integrate with Stripe” on the bottom of the page > sign in with your Stripe > select “stripe” from the payment processor drop down menu.
Click the link provided on the point of sale tab that says “click here to sign up Merchant Account”.
Once this is complete the owner will be given a Mojopay API token key.
Copy and paste this key into the field that says Mojopay API token in the Location Management tab on the main menu.
The chamber is now set up to accept payments through the tablet credit card reader.
To create subscriptions, owners or managers can go to the Point of Sale tab.
They can customize subscriptions to fit their business strategies.
Subscriptions can be edited, activated or deactivated after creating the subscription.
Owners or managers can also offer extra products or services in the Point of Sale.
It is easy to add, edit or delete them in the “Products or Services” tab.
Select the “Action” button and check the box of the appropriate category.
The “Transactions” tab allows owners or managers to view payments as well as process refunds.
A ranking system of one (lowest) through five (highest) controls certain selections and options throughout.
If a manager is a rank of three, only activities that have the same rank or lower are available to them, such as discounts and specials.
For example, an owner would have a rank of five, or full access, and a general manager would have a rank of four.
The ability to discount, change items and change prices is reserved for a rank of three through five.

Step 4

Marketing

Cryo Innovations offers a unique option on the XR Cryotherapy chamber top monitor display.
It allows owners to present on-board advertising to their clients during a session.
The “Marketing” tab allows businesses to advertise and promote in video format.
Selecting “Details” will bring operators to the management page.
Owners or managers can add promotional videos, logos and ticker text to the monitor, all of which are visible to the client during a session.

Step 5

Fingerprint Management

Select Fingerprint Management from the main menu.
Select add fingerprint.
Next, the operator will lift and gently place their finger on the fingerprint scanner on the left side of the tablet.
Do this four times to fully capture the fingerprint.
Once the final fourth capture is made, a fingerprint will be added to the profile.
Select the top left back button to proceed to the certification exam if not already prompted to do so.

Tip: Always use the same finger for all operators and customers so not to get confused on which finger they registered with.

Step 6

Certification

To operate the XR Cryotherapy chamber, an operator must pass the certification safety exam.
The exam will ensure that each operator knows the basics of operation and safety for the XR Cryotherapy chamber.
After passing the exam the unit will be operational via the operator's fingerprint.

2022 update

Operator Training Video

Operator Training Video. Includes: Cryospa, No-Wifi Mode, Running Sessions, and Contraindications.

Questions about operator training? Call Cryo Innovations at 1 (888) 431-CRYO.

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