At Cryo Innovations, we are dedicated to the success of our customers.
We’d like to fill you in on some tips, tricks, and announcements that can help you along the way!
Important Thermal Update
We would like to thank everyone that has been waiting so patiently for the thermal release. As you know you received a whole new arm which brings your unit up to the current model. This was not planned originally but just to get you the thermal camera that fit in the triangle top faceplate. We didn't want anyone to not have the "newest model" so we made a choice to have the new arms sent to everyone. As we were waiting on this arm to be produced, FLIR came out with a bulletin that they were having glitches with the camera and a new firmware update was coming soon. This was 90 days ago.
FINALLY, this update was released 5/5/2019 and our developers went into feverish work mode to link our software to this new firmware of the FLIR thermal camera. We are VERY close to the completion of final bug testing. As you as a business owner are probably aware if this has issues 1 out of 100 sessions that's not ok for us. We don't want issues relating to this update at all so we are making sure we get it right. Once released it will be automatic and will show up on your screen without you having to do anything. We are all as excited as you about this and cant wait for the finished product.
Please fee free to call us or email anytime with questions, we love to hear how our customers are doing and appreciate you being part of the Cryo Innovations family.
Social Media Spotlight
Show off your set-up!
You’ve got the XR and cool room for it to chill in, now it’s time to FLEX. Post a picture of your cryo room and set-up using #xrsetup, and show the world how you cryo!
We have gotten a few phone calls about pre-cool staying on after the new update. The way the logic has been set up is to be in pre-cool for the selected amount of time. If you don't want your XR to stay in Pre-cool after a session, select "Pre-cool off". If you would like to run back-to-back sessions, you can keep chamber in Pre-cool for optimal use of nitrogen.
For your cryotherapy business website and digital marketing we recommend working with CryoBiz, a web design and marketing agency that caters to cryotherapy businesses. Contact them and let them know you are a Cryo Innovations customer and they will give you a free consulting session and you'll also receive a discount on their services.
We are here to help and assist you in your Cryo experience.
Please don't hesitate to call us with ANY and ALL issues you may have. Our team members are always here to help you, and we pride ourselves on our quick response time.
Use the link above (Media Database) to have access to our database of images, graphics and videos to use for your marketing materials.
Join the “Business of Cryotherapy” Facebook Group to share your success stories and your ideas about the cryotherapy business.